Carolina Road Runner Internet
Ripoff, The worst service Untrained techs can't fix anything two months still broken

12/7/04 20 minutes on hold. When i finially got a tech out here I had to show tech how to trouble shoot the problem. When he saw the problem he had to leave and said it is an open ticket. When I called the next day he never reported it as left open. Another 20 minutes on hold. Got another tech out.

12/8/04 20 minutes on hold again. Jamie or Steve supervisor will call before 8 pm
No Call back from anyone.
12/15/04 on hold 14 minutes hung up too long of wait.
Xmas time I didn't bother with internet.

1/6/05 Steve is also the phone tech put in a trouble ticket to supervisor and supervisor will call back. Also will send tech out Friday 1/7/05 10-12am ticket #11327
no call from supervisor.

1/7/05 Tech comes out only to trouble shoot same exact way as one before. Same answer "will put in trouble ticket for rewiring house.

After rewiring house tech leaves only to find Phone cable and house network (cat5) is destroyed from tech. Needed to hire outside source to fix $150.00. Called time warner thet will have a supervisor call me. Guess what no call.

1/8/05 Tech came out and replaced power supply for modem. 1/17/05
Now I just get transferred around.

Company: Carolina Road Runner Internet
Country: USA
State: North Carolina
City: Charlotte
Phone: 7049432337
Site: carolina.rr.com

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