Hewlett-Packard (HP)
Agents Talk Over Customers and Desktop Needs Two Week Repair

HP has a lot to learn about customer service. Their agents over talk the customer... They have a I don't give a dang attitude, they are getting paid hourly and so who cares if they fix the problem.
I bought my HP desktop only a few months ago. I work from home on my pc, hence, it is very inconvenient to lose my job because my pc is not working and HP is too stubborn to replace it rather than to ship it off and be without it for at least 2 weeks! I prefer to keep my job but they prefer to make everything difficult... Corporate won't care either but I am making sure they know..

Company: Hewlett-Packard (HP)
Country: USA

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