Adobe Systems Incorporated
Order Held for Manual Processing and Rude Weekend Phone Support

I don't usually complain about my service but, I have yet to have a pleasant experience when dealing with you, Adobe. I placed an order and after getting the confirmation number (two hours later) it still did not show in the order history. I waited for 30 minutes to chat with someone (in which time Shockwave killed my web browser and I had to restart). When I got someone the only thing they could tell me was that it was being "held for manual processing." When I asked why the order didn't tell me that she repeated that and told me to wait 24 hours. So I waited until the next day. I called Adobe and the service rep I talked to put me on hold for about five minutes after giving him the order number. He then comes back and tells me the sales staff doesn't work on weekends and that I simply have to wait until Monday. It also seems they can't touch orders until they ship (which seems pointless). I asked them why their email did not say anything about needing to wait and he snapped at me and said "As I told you before, you just have to wait until Monday." I found this rather uncalled for as I was very patient and polite to him up until now. At that point I said goodbye and hung up the phone so I wouldn't snap back. I also wondered why I was told the sales staff doesn't work on weekends when the website says you can make a phone order. Truly terrible customer service. Dealing with you people makes me think I need to take anger management classes, and I am usually very calm.

Company: Adobe Systems Incorporated
Country: USA

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