Hewlett-Packard (HP)
HP - HP Pavilion Elite e9200z and customer service

I purchased an HP this past Jan.By July, the hard drive crashed. Then it crashed again. Then a month later they had to replace the video card. After about another month the CD drive stopped working. They had me mail it in and the kept it for almost 2 weeks. When I finally got it back guess what, yeah you got it, they hadn't replaced the drive. I called my case worker and he mailed me a new computer. I received the new computer and with in 3 weeks it stopped starting up. Back on the phone for 3 hours. They offer to send me recovery disks. Ok I have now received two sets of disks for a 32 bit computer and mine is a 64 bit. Yes the packing slip says they sent 64 bit but no that isn't what the disks say. They computer will not take them. A week ago my new case work emailed the supplier to find out why I keep getting the wrong disks... As of 2 days ago he hasn't gotten a reply. He is now not taking my calls. I called the corporate office and spoke to Keith at corporate customer service. He had me on hold for 5 minutes and sent me right back to the fool who has been taking my messages for the case worker who isn't answering my calls. 800 dollar computer and I got 6 months out of it. I am so pissed I can't see straight... I dont think they have any plans on helping me. I feel cheated and left abandon. I will never purchase one of their products again!!!

Company: Hewlett-Packard (HP)
Country: USA

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