Geek Squad
Diagnosed Failing Motherboard but Real Problem Was Cheap Video Card

I brought a computer in for a clean sweep of the hard drive to get it set up for AV server at home and they diagnosed that my motherboard was failing. Nothing they could do and I should buy a new computer. I took it to another independent shop and it was a failing video card causing the symptoms and it cost all of $69 and the computer is fine now. I tried to recover my "diagnosis" fee from Geek Squad and they have refused and haven't responded to my complaints on their website. I just filed with the BBB. I cannot justify paying a dime for a completely incompetent diagnosis that cost me more money (yes I bought a new computer prior to the second opinion) and it was flat out wrong.

Company: Geek Squad
Country: USA
State: Oregon
City: Clackamas

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