Magic Jack
Extremely Poor Customer Service/Sucky VOIP - Allof the above

I have had my MagicJack for a year and for most of that year I felt it NEVER WORKED properly. It would receive calls, take a voicemail message, send me an email of a call but if I Actually wanted to MAKE a call to "lord forbid Speak with someone" it was virutally impossible because of the extremely poor quality, crackling, screeching and especially the echo. Once I was able to wangle my way through the online troubleshooting screen processes to FINALLY FIND a way to communicate with customer service via the "Live Chat" I have spent many many hours trying to alleviate this problem, doing their little reset process over and over and over and finally gave up. Because I use this number in my business and have business signs reflecting it I tried to get information on how to 'port' that number to another phone company. I NEVER got an answer to that and threatened to report it to the FCC, they didn't care, (they are non-Americans - in India afterall). I got a new computer, plugged in the MJ and thought it was going to work, it did a couple of times so I renewed for a year. But then it stopped working so well and the echo was back, Intolerable!
After much of my own troubleshooting I have found a work around for the echoes, (I tried to tell them about it but being ESL persons, they could care less about that too). The work around for the echo I have found is if I dial the phone number from the softpad on my computer screen and hit send I almost always have a call with no echo, if I dial the phone as normal it always echoes. I figured it would work only as an answering machine but with the work around it might be more uselful.
However
The mj does not work with the fax or a splitter as I had planned it to, (they only tell you that after the fact), so I still have to have my landline.

Company: Magic Jack
Country: USA

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