Geek Squad
Overpriced

When the soda I was enjoying was inadvertently shared with my computer and caused its abrupt demise, I was both sad and a bit happy. I was happy not because my frosty beverage now made a carbonated swimming pool out of my computer but because now I finally had a valid reason to replace the old machine. I proceeded down to the nearest Geek Squad after cleaning up the sticky catastrophe. I browsed through the selection of desktop computers as well as some laptops. I finally found one that I was satisfied with and purchased it. I then spoke to someone at the Geek Squad counter to ask about my files on my “Pop Machine” sitting at home. They said they could recover the files and put them on my new laptop for me. All for an additional charge of course. I said okay and left my new laptop purchase with them and went and retrieved my old computer. After a few days pass, I call and ask about my computers and I am told they are not done with the service. I call back again in 4 more days and am now frustrated when I am told it is still not complete. Somewhat frustrated, I ask the ‘technician’ about the normal turnaround time for a service like this. When they tell me it can take anywhere from 1 to 2 weeks, I explain to them that I need them much quicker than that and I am picking them up immediately and to have them ready for me. I pick them up and am somewhat upset about the fact that I have to wait 10 minutes in line, and listen to other customers complaints about time issues and that its their third time there, also another customer said this is the 3rd week his machine has been there. I go home and look online for some recommendations for a data recovery service that will actually help me.in my research I was able to find a company called Secure Remote Support and sent them my computers. Four days later I had both computers back, a few CDs with my data on them and all of my personal files had been transferred to my new laptop. After the experience I had just had, the only thing I can say is WOW. I couldn’t believe how fast and efficient they were compared to Geek Squad they were. I wish I had found them before wasting my time with Geek Squad. Plus they installed an antivirus for my new computer and sped it up by removing all those annoying programs that come on every new computer, too! Thanks again.

Company: Geek Squad
Country: USA
State: New York

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