Acer America Corporation
Poor Service

Purchased a Lap Top - Acer Aspire from Acer in 2009 after less than 9 months, the computer security system stopped working, I had problems printing ducuments, as their existed a disconnect with the printers. After purchasing 3 separate printers I realize the problem was the computer. I have valid antivirus software on my computer.in addition, using the empowerment technology was difficult because the restore component was missing.
I sent the compter to Acer Repair Shop in Temple TX. They want $199, although my system is under warranty. They sent my system back to me after I took issue with their disregard of my warranty. When they returned it, I had missing screws from my computer. It appears as if they opened it, and refused to screw the screws back into my computer. It has been difficult to reach a live operator, and when asking for assistance for a product under warranty, they want to charge you before answering any questions. What a rip off and very poor customer service. I advise looking into other companies i.E. Hp... I am also reporting my experience to the Better Business Bureau
sohara1966@aol.com

Company: Acer America Corporation
Country: USA

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