Acer Incorporated
Acer America Corporation This company sells defective products. The warranty system is horrible. Experienced the worst customer service in my life!

The product I received from Acer stopped working properly after 10 months of lite use. It was an eMachines laptop. One key on the keyboard stopped working and I sent the laptop off for repair. Despite a warranty, Acer does not want to fix my product. It seems they are finding an excuse to not honor the warranty.

In addition, the customer service is horrible. I called the Acer Customer Care Excalations Department, the representatives were very rude. I am not a disrepectful persaon at all. This customer care representative refused to tell me their real name. They also hung up the phone on me. I asked to speak to a supervisor and I was told it was impossible. This means the agents can treat the customers anyway without any repercussions.

I will advise consumers to think twice before buying any of the Acer America, Gateway, eMachines, or any other affiliated products from this business.

Company: Acer Incorporated
Country: USA
State: Texas
City: Temple
Address: 1394 Eberhardt Road
Phone: 2542984000
Site: acer.com

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