Provantage.com
Refused to refund money for faulty product

I requested a Hanvon GraphicPal 0605 on 12/11/09 from Provantage.com for my spouse for Holiday. After starting the merchandise on Holiday she found it had been faulty. I experimented with contact Provantage as we delivered from our Holiday journey. I also sent Hanvon (they don't post telephone numbers on the site). After getting no reaction from either occasion, I ultimately chose to delay through Provantageis lengthy delay period and keep in touch with a person service representative. The repetition shows me that they can consider it. Many times later I obtain a contact from "Stephen" who shows me to contact some organization called Trustin. I contact the amount and am educated that Trustin is merely the organization providing the products in the producer to Provantage. They've nothing related to the conclusion user. Luckily, they've a feeling of customer support and provide me the title and quantity for Hanvon.

Following A challenging discussion with Yuying at Hanvon, who talks broken Language, I spend the cash to deliver the faulty item towards the producer. They, consequently, vessel another product in my experience, stating they've examined that one and discover it to stay working order. Upon delivery, however, the alternative pill can also be faulty. At this time, I merely need a return.

And So I again consult with Yuying, whose Language is easily much more damaged than before. She says she can only just return 80% of my cash for that faulty item, and that I'll need to undergo Provantage. Comprehending that they'll require an agreement amount, I virtually need to drive one from her.

I call Provantage that morning. After fifteen minutes of on hold, I quit. A couple of days later, I contact again but call the choice to consult with revenue. Voila! Somebody replies actually inside a moment. They, obviously, don't have any requirement for me and so Iam rapidly brought towards the Customer Support line. After waiting 17 units, I consult with Ralph, who had been really pleasant and incredibly helpless to assist me whatsoever. I clarify my scenario, to which he shows me it's after dark 30 days, even though that I initially named about my issue inside the 30 days. I'm advised that I Will need to contact the maker (Hanvon) to solve the problem. I advise him that Hanvon advised me to contact Provantage. Ralph describes there is nothing they are able to do (except maintain the cash, obviously).

Provantage claims on the results site, "a Number Of our Greatest Customer Services start once you purchase from us!" After receiving 2 faulty items with no the help of them, it is time for you to merely take that undeniable fact that I had been hosed and begin distributing the term this declaration is most definitely a set out rest—atleast in my own situation. Armed using the understanding that Provantage might deliver you a faulty item and maintain your money, I very recommend preventing e-commerce and spending a bit more to businesses who wont merely grab your money.

Company: Provantage.com
Country: USA
State: California
Site: provantage.com

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