Magic Jack
Don't use it! - Magic Jack Complaints

I've had one for over a year. Although Cheap, it has problems with audio quality, complete failures, screw ups on voicemail, and everything in between.

It is just not dependable. I've just spent the last three days without any service after many hours of online chat with idiots reading from a cue card that have no clue as to what to do if it is not printed in front of them.

Supervisor's and Tech Support don't really have any value. They do not advise customers of escalated trouble tickets status, do not follow up on hot items, and seem to care less about what the customer says or advises about a problem if it isn't on their cue card.

Don't buy this piece of @#$%, it is more headache than it's worth for the savings. Especially when spending hours trying to chat with morons in their customer service dept in Florida. At least they aren't in India.

Company: Magic Jack
Country: USA

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