Pell Technology
Poor service and communication

I required a quotation to get a fix. Acquired response within days showing to deliver notebook. If program panel fix was effective, $150.00 plus delivery could be price. Or even repairable, return delivery is just price. Many weeks later, get a notice of fix and statement for $185.00, including return shipment. Compensated same-day of delivery of statement through Google. Prepared two days later by Pell. Billing fix suggested notebook to ship two business days following cost. I waited for around 10 times before trying to contact Pell. Their toll free amount is definitely active. Named primary line-in Tampa, FL, and waited 17 minutes before talking to a live person. After detailing my problem and supplying support fix quantity, waited again for around three minutes before individual delivered showing he would need to drop to delivery to acquire a delivery number and questioned easily might MAINTAIN. I told him I'd been keeping for more than 20 minutes and requested to get a return phone within thirty minutes. Joe, from Pell, confirmed my phone number before showing he'd contact me back inside the 30-minute screen as required. Never seen from Joe. I've sent every single day since that time without any response from organization. I've utilized their assistance current email address (a answer their fix estimation, therefore the tackle needs to be proper) as well as their data tackle without any reaction from Pell. They've my notebook AND my $185.00 and that I have nothing. Out nearly 8 weeks without notebook, out over $200 including purchase of laptop delivery container and delivery costs to Pell from Arizona. Horrible support, conversation and follow-through to accomplish client satisfaction. May guarantee no body employs the corporation later on. May examine legal or municipal activity through the court program when possible.

Company: Pell Technology
Country: USA
State: Arizona
City: Gilbert

  <     >