Gateway
Gateway's misleading repair service and dishonest customer service has wasted $450 of my money

I named Gateway to inquire about a damaged power switch on my out-of-guarantee notebook, that will be 2 yrs old. They explained to deliver it in; they'd gauge the harm and contact me having a quotation. I really could then possibly take the fix function or have my notebook delivered back. First, however, they had a need to place a $450 hang on my charge card. Easily didn't take the fix function it'd be returned. When the restoration function was significantly less than $450, I'd get the stability.

Per week later, I acquired my notebook back set without actually getting that phone. There is no bill showing support finished, however the $450 cost stayed. After I named customer support, they refused the plan of providing clients a quotation. Why might I spend $450 to displace an electrical switch on the two-year old $600 notebook? After much bargaining, Gateway ultimately decided to return $250. I had been annoyed they'dnot recognize their problem, but it was an acceptable compromise.

Nearly five weeks later, I still have not obtained the reimbursement. Today Entrance doesn't have customer support point that'll talk to me being an out-of-guarantee client (despite the fact that I paid $450 to get a fix). I will just send emails, to that we just obtain the regular reaction: your pc has gone out of guarantee, therefore we can not keep in touch with you. Your reimbursement continues to be refused. No more clarification is provided.

Entryis deceptive repair-service and shady customer support has lost $450 of my income.in the place of a brand new notebook, I am caught using the same, slow-running Entrance. Do not create the exact same error I did so. Avoid the corporation.

Company: Gateway
Country: USA
Site: gateway.com

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