HP Pavillion Laptop
HP Laptop Hinge Recall

I registered my laptop with HP but was not notified that there was a Hinge Recall but because my hinge was giving trouble I googled it and found the recall.

I called HP March and after some trouble they sent me the WARRANTY ACCEPTANCE email below: - lt;br /

Customer Service Order Number: UTC153-01

CSO Placement Date: 03/17

Model Number: EZ345AV

Model Description: HP PAVILION NOTEBOOK PC DV

Serial Number: CNF7061TB4

Part Number: N/A

Part Description:

You selected the following Hewlett-Packard Hardware Support Service for your product:

Box plus pickup & repair, 1 day shipping

Warranty Status: In Warranty

Total charge (including tax, if applicable): $0.00

Payment Method: No Payment

I was overseas for a couple of months and when I returned I found a box from HP. About 10 days later I had to travel again and I didn't have time to backup my laptop and install all of the programs onto another computer. So, it had to wait until I got back.By the time I did get a replacement notebook and load all of my software and data so I could continue to work it was June which is when I shipped my notebook to HP Service.

On 14 July I received the following email: - lt;br /

From: hp-sb_support_en@mail. Support. Hp.com [mailto: hp-sb_support_en@mail. Support. Hp.com]

Sent: Tuesday, 14 July 12:27 AM

To: xxxxxxxxxxxxxxxxxxx

Subject: HP CRM-CSO#UTC153-02

Hello xxxxxxxxxx,

Your file has been brought to the attention of the Hewlett-Packard Customer Relations Management Department and we would like to speak with you as soon as possible to discuss a solution to your service order.

Office Hours: 6:00am - 6:00pm PST Monday-Friday

Contact number: 866-684-3620.

Please reference Service Ticket Number: 8022987410

We look forward to your call and an available customer relations manager will be able to assist you.

Thank you for your time.

Best Regards,

HP Customer Relations Management Department

Tel: 866-684-3620

Please contact our department via telephone

Please do not reply to this email

I rang HP and was told that because my notebook was received and processed after 1 July HP would not repair it as they claimed that the hinge recall had expired. I explained that I had registered before the end of the recall but HP would not budge and they shipped my unrepaired notebook back to me.

So, HP is not reasonable and, in my view, their customer service STINKS! - it seems to be all about HP and not about the customer or what is right.

Can anyone help me get HP to do what is right?

John

Company: HP Pavillion Laptop
Country: USA
State: California

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