Samsung
Horrible customer service

I bought a printer in March 09 and in late August 09 it started jamming every time I tried to print. I called their service center and was told that the printer, based on the serial number, was out of warranty. I told them the purchase date and was instructed to fax my receipt. I was then told that I needed to call back in 24 hours to see if they got it.

What? I have to call THEM to see if they got my information? OK, fine. I call back the next day only to hear that they had not received it.in fact, all faxes go to a central location to be sorted by a person. How silly is that? So they tell me to wait another day and call again. At this point I am 3 days without a printer. I call back the next day and again, they don't have my receipt.

I ask, for the second time, if there is an email address I can send the receipt to to ensure it arrives. They say no, but when I push then they tell me that I can submit it online! I could have done that 4 days prior.By this point I am just pissed. SO I go online and submit the receipt. The next business day I call back and, thank GOD, they have it. Now to schedule service.

They tell me I have to take my printer to a service center. I have to lug this printer out of my office, through a parking garage and back once it is done. The time I've spent on this now is worth more than what I paid for the printer, literally. And the closest center is 25 minutes away! The service tech tries to tell me the computer says otherwise, but I lived on the exact street that this center is loated and I know how far it is. Ridiculous. But my OTHER option is to wait for a replacement, refurb printer. This would take 3-5 days and would require a credit card hold of $200. Once the refurb arrived I would have to strip the insides out of my current machine and put them into the 'new' one. The CC hold would only be released after the broken shell of a machine was received back.

Great options, eh? When I had a broken HP printer, they had a tech out within 2 hours to fix it. I didn't have to jump through hoops or call 6 times to get it done either.

I will NEVER buy from Samsung again.

Company: Samsung
Country: USA
State: Florida

  <     >