Dell
Phone support removed media application and antivirus software

After purchasing a dell wireless printer that did not work they kept me on phone for 2 hrs only to find they had to send me a replacement printer the second printer does not operate wirelessly, after 2 1/2 hrs they only managed to uninstall my media application so now it is time for another phone call. The next phone call was again about two hrs and after having them reinstall the media application i learned they removed my anti virus software. So another phone call and another couple of hrs to do something about my virus software. In the meantime my wireless printer is still not functioning wirelessly. They cost me about 10 hrs on the phone this has all happen within two days of receiving the computer. I will never purchase a Dell product again.

Company: Dell
Country: USA

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