Lenovo
Customer service

Please

Does anyone know how to escalate a customer service call with Lenovo US?

I am having a heck of a time getting them to send me a box so I can return a just bought idea pad.

They sent the box to themselves instead of to my house. I now have to wait for them to send me another box.

The repair center is just across town and they will not let me drive the computer over.

I suggested they send a car for it since a 15 mile trip is cheaper then sending to their own facility by FED EX overnight mail.

I spoke to a supervisor in customer service who can't make some arrangement to bring the computer to the repair center.

He is sending another box.

When I asked for the Call Center Director, I am told that there is such person on site.

I want someone with some authority to help me get that computer to the repair center fast so my son can take it to college.

Company: Lenovo
Country: USA

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