Lenovo
Bad Customer Service

NWG3STX model Lenovo ThinkPad X1 series notebook was bought to our company on July 7th. Almost 90% of the notebooks in our company are Lenovo. Although it is written that the device has 5 hours of battery life on the website of Lenovo, it only goes to 2.5 hours. Since July we couldn't explain that it has got only 2.5 hours of battery life. Lenovo officials, such as a mock, said that altough it is written 5 hours on the site, they don%u2019t have any requirement to do that. They also said; If we want long term battery, we have to pay 372$ to buy an extra battery for the device that we have already paid 4000TL. For a company like Lenovo, cannot being able to solve a problem for very long time is such a shame. Technical service is definitely not interested in the customer%u2019s problems, they never returns to the customer about the problem or even tries to solve it. This was the last time that I bought a Lenovo. And my advice to you is never buy anything from Lenovo!

Company: Lenovo
Country: USA

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