Best Buy
Geek Squad

I took my laptop to Best Buy for repair and was totally disgusted. First, I was told diagnostic would be 3 days, when in fact after 5 I called and was told I would receive a call back that day (no call). Second, I went to the store after 5 days and was told diagnostic wasn't done yet they would call me. Third, finally received a call from them telling me they needed to redo my O/S and it would be $129, I said ok to the repairs and was to it would be a few days. Now 5 days after authorizing repaid I show up to pick up my laptop only to be told that the repairs were not done, they have no record of me authorizing repairs and they would need the discs I received with the laptop to do it. Now I did not receive discs with the laptop because it was purchased from BestBuy and they are the ones that set it up, and why would I pay $129 to have them reload my O/S from discs if I had them at home? Then I'm to sign a receipt to take the laptop home only to find out aferwards that it's a receipt that repairs were done to my satisfaction. What repairs??? I am totally disgusted with Best Buy and the Geek Squad that I will not be purchasing anything from them again. I recommend you don't either. 4

Company: Best Buy
Country: USA
State: New Jersey
City: Mt. Laurel

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