Verizon
Modem Arrived but Service Unavailable in Area, Order Cancelled Without Notice

Okay, so I just got a new place, I ordered Verizon's high speed internet, I waited a week to get my modem in the mail, it finally comes. I hook it up and it ends up not working. I call and they say my order has been canceled and they don't know why. So I'm on hold for about 20 minutes while they ponder for an answer to tell me. They say the service is not available in my area and that it was a mistake that I was told it was. So I say WHY DIDNT ANYONE CONTACT ME TELLING ME THIS HAPPENED?! Note I gave them TWO phone numbers to call if something went wrong. They said we tried to EMAIL you but there was no email on the account. WELL NO SHIT I DON'T HAVE INTERNET WHY WOULD I GIVE YOU AN EMAIL ADDRESS?!? To conclude this story, I'm going to take this modem and throw it threw a Verizon store window and call Comcast. Thanks for letting me wait a week just to call to find out the service isn't available here!

Company: Verizon
Country: USA
State: New Jersey

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