Office Depot
Bad experience

May I bought an HP laptop from Office Depot in Washington, NC. While selecting the computer I needed, I was recommended to purchase the 2 year extended warranty. The exact words said to me were "If you drop it, run over it with your car or whatever, bring it back in and you will get a brand new computer of equal or more value". So, I bought it. I've always had exceptional service with Dell on extended warranties so I thought it would be a good insurance policy. Two weeks ago, I turn it on and get a very "vague" picture on the monitor. I called the warranty service, was sent a box for return and got it back today-unprepared. I was told there was moisture in the unit and my warranty was void. Now before I sent it, I plugged in an external monitor with great success, backed up my data and sent the unit in. I get it back with the news that it had been water damaged and it won't even come on now. I've been round and round with Office Depot's customer service and they basically told me to F-Off. They said the mother board had been soaked with coffee or Coke and I had no recourse. How was it that it worked two weeks ago with an external monitor and now it won't come on? The manager at the Office Depot I bought it from (200 miles away) says he will do everything he can to help me but according to Office Depot, I'm *. I want to put the word out that OD will NOT stand behind there extended warranties.

Company: Office Depot
Country: USA
Site: officedepot.com

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