Dell
In-Home Service Agreement Unusable, Support Talks Me Through Repairs

I bought my 12th Dell 2 years ago. I had always had Dells and loved them. The one I bought 2 years ago didn't last 13 months. It was a piece of junk that sounded like it was an airplane about to take off. I, stupidly, purchased another with an in home service agreement for three years just in case I got another piece of junk. I definitely got another piece of junk. Either I can't get it to turn off or I can't get it to boot. I have called tech support to have a technician come and repair the computer over 4 times now. I speak to someone who speaks no English and tries to explain to me how to take my computer apart and repair it myself.

If I had time to be in the computer repair business, I wouldn't have spent the chunk of change for the in home service agreement. I have spent over 12 hours on the phone with these people with my computer taken apart just to be hung up on in the middle. They refuse to send someone out to work on the computer because I have not isolated the problem. Is this bizarre or what?

I have a warranty on my car - which fortunately is not a piece of junk. If, however, I have a problem, I certainly don't expect a mechanic to talk me through the repairs.

Don't waste your money on a Dell - they are a thing of the past.

Company: Dell
Country: USA
Site: dell.com

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