HP - HP Pavilion Notebook
No Status on Pavilion Notebook Sent for Repair Through Best Buy

I am having a nightmare of a time getting HP to inform me of the location and status of my computer.

The wireless network card on my daughter's Pavilion notebook suddenly stopped working. After hours on the support line and re-imaging the disk (which wiped out several applications that we will have to re-install) they concluded that it's a hardware problem.

I turned the computer in at my local Best Buy and that's when the real hell started. They sent it off to HP and tell me that HP confirmed receipt of the computer on 8/9/07. Since then it's been a month, and I have not been able to get Best Buy or HP to tell me the status of the computer. HP says that it's between Best Buy and me, since it was Best Buy who shipped it to them. Since this was under manufacturer's warranty and not Best Buy's extended warranty, Best Buy is only too happy to wash their hands off this whole problem. They tell me that it's between HP and me.

I hate HP and will never buy any of their products again. Best Buy is not far behind. Other than having to get this nightmare cleared up, and getting custody of my computer, it will be a long time before I ever consider entering their store.

Company: HP - HP Pavilion Notebook
Country: USA

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