123InkJets.com
Ne refund, poor policies!

I ordered 3 ink cartridges on jan. 15 2007 to be delivered in2-3 business days. On the 19th I called to track shipment because I didn't receive them. I was told to wait 1-2 more days then call back. I asked for a credit so I could just pick them up (I live 10 minutes away from their store / warehouse. They said they couldn't do that. So I waited till the 22nd and called. I was told to wait 2-3 more days that there was nothing that they could do. "the computers won't let them issue a refund until after fifteen business days" I explained that I didn't want a refund, that I just wanted a credit so I could pick them up. I asked them to track the package and was told that they could not find any tracking information for"some reason" and to call back. I called back on the 24th and 25th and was told Their was nothing I could do but wait 2-3 more days. I asked to talk to a supervisor and was told she was busy and would call me back. I never got a call back. Again called on the 27th to give it one more shot I spoke to a customer service rep. I was told their was nothing they could do that they shipped it and I would have to wait until the post office agreed the the package was lost. This could only take place after the 5th of February. After again just asking for a credit not a refund I got the same answers. Even after finally speaking to a "supervisor" she said her hands were tied by company policy and their was nothing she could do. Sad to say after being a customer for 3 years I will have to purchase my cartridges elsewhere. And inconvenience me by having to contact my credit card company and protest the charges. So much for 123inkjets and their poor policies...

Company: 123InkJets.com
Country: USA

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