Credit Expert (an Experian Company)
Ripoff, failed to issue refund of free 30 day trial

Credit Expert operate under poor business tatics and are in no way customer service driven. When I signed up for Credit Expert I was to receive a password to access the account/credit information. I never received the password thus never was able to gain access to account/credit information through Experian. My credit card was drafted for the $79.95 membership fee (by which I never had access to). I called their office on October 22 to request a refund and was told that it would take approximately 7-10 business days to receive it. I waited 10 business days and called their office on Nov. 5 to find out why I had not received the refund.

Their representatives Loi & Webster (supposedly a supervisor of Loi) informed me that the account was not closed out and that it would take another 7-10 business days before I would get the refund. Webster assured me that I would get my refund in 7-10 business days.

Today is November 24, fourteen business days later and I have yet to receive my refund. I have called their office several times to inquire about the refund and they keep telling me to wait, wait, wait, that it is being processed.

I spoke with Sandy corporate ID# 60164 and she did not have a answer as to why my refund had not been submitted. Their representives will not let me speak to a Consumer Relations Manager to try and get answers. If you are reading this or considering using Credit Expert, DON'T. They are scam artist!

Dwanna
Tennessee U.S.A.

Company: Credit Expert (an Experian Company)
Country: USA
State: California
City: Orange
Phone: 8666730140
Site: www.creditexpert.com

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