Dell, Inc
Free express upgrade to Windows Vista is a rip-off!

On January 21, I ordered a Dell Dimension C521 Desktop which was advertised in the USA Weekend section of my local newspaper.

The advertisement, which I still have, offered a free express upgrade to Windows Vista. This was also promised to me when I called in my order (which, by the way, took no time at all compared to contacting Dell for my "free" upgrade). When I received my computer and logged onto www.dellvistaupgrade.com, the web site given to me by Dell to accomplish the upgrade, I had to put in information regarding my new computer, but ended up with a section asking me for credit card information (very confusing considering this was advertised as a free upgrade). When I called Dell at their Customer Care number, I got the royal run-around. It seems that nobody there knows anything about the free upgrade promised on the advertisement and at the time of the sale. I was told that it would cost $45.00 for the upgrade. I intend to pursue this but wonder whether anyone else has had a similar experience. The ad appeared in the January 19-21 issue of USA Weekend.

Company: Dell, Inc
Country: USA

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