Dell Computers
Dell’s method of customer support is abominable!

I’m a Mac user along with a established one at that. But my “significant other” happens to be a Computer fan. Therefore a couple of years before when her pc went up, I purchased her a Dell Dimension 2200 and she’s been happy withit.

For That breaks a year ago, I purchased her another Dell—this period a notebook (Inspiron B130). And following a simple couple of months, Dell has been doing what I haven’t had the opportunity to complete in more than 6 years: they created my spouse a Mac individual.

From The container, the B130 wouldn’t weight properly, blinking an clever Windows error information. A phone to Dell Customer Care IN NEW DEHLI, ASIA introduced this reaction, “You didn't desire to buy application assistance therefore there’s nothing we are able to do.”

We informed them the pc was “non-functional” on preliminary startup, but that didn’t really make a difference. Dell Customer-Service was adament that no real matter what it was a application issue and application issue solution expenses $100 an event in the event that you didn’t purchase the application help.

I plan to consider this problem upright the Dell administration point to Michael Dell since it’s apparent that looking to get it solved through regular customer support paths is just a waste of time.

We also found that the interior clock was incorrect half the full time. Dell delivered us an in depth troubleshooting strategy because there are many lamps within the pc and also you need to determine which is haywire. And so I reckon that Dell’s concept of in-guarantee equipment assistance implies that the client needs to do the troubleshooting. We made it happen and appropriately documented back again to Dell who delivered us: 1. The incorrect battery and 2. An account for that incorrect battery. Another time plus phone to NEW DEHLI CUSTOMER CARE led to a disagreement about whether it had been or wasn’t the incorrect battery. The battery about the primary panel has two wires along with a small connector however the battery NEW DEHLI CUSTOMER CARE delivered didn’t possess the cables/connection. After an hour or so about the telephone, NEW DEHLI CUSTOMER CARE advised us that people were correct and they might send an upgraded battery. Perhaps that one may have both cables and also the connection.

Dell’s method of customer support is abominable! A business that I'd no concerns about purchasing from again were able to alienate me to the stage where they won’t observe another cent of my income. But, hello atleast they did what I couldn’t do: they created my VSO a Mac individual.

John

Sparks, MD

Company: Dell Computers
Country: USA

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