Microsoft [hotmail]
Live.com business email locked, support silent for a month

Microsoft @live.com support experience

My client was diligently using his email - the one which the email address had been in use for 4 years - when it said 'reconfiguring email'. Next, it started asking for a password.

This is when my call came in - One of our sales reps emails stopped working! Trying all the passwords I had did not resolve the outlook connect issue and web login would not work either. The password reset said the account did not exist. Trying to setup a new account with the email address said the address already existed. He cant do his work! Emergency call to Microsoft. No, we cant really help you, you have to go through a form based service call. Fine. Created the message, sent it. Finally, later in the day, received an email telling me the forum message was responded to. Logged on and read the following:

Oh come on! Responded that we needed to get the email address released and were even willing to lose past history. No response. Nothing.

I guess this is the new face for microsoft support. If you think that relying on a @live.com email address for any business use is safe, think again.

Days later - still nothing. Month later. Still nothing.
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Company: Microsoft [hotmail]
Country: USA

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