Capital Ford - Matt Buckley Service Tech
Incompetent

We sold and delivered a engine to a Mr. Buckley at Capital Ford. Three months past and Mr. Buckley contacted us and told us he had a problem with an engine and we believed him because he also told us he is an automotive technician at Capital Ford in San Jose, a Ford dealership. Because he claimed to be an automotive technician, we trusted his word. We did not ask to see the engine running in the car to check it, as is standard practice, and we did not offer to fix the engine, we simply trusted his word that the engine needed replacing and replaced it with a new one.

Mr. Buckley claims that he never received a warranty, but he exercised that warranty to have the engine replaced. If he never received a warranty as he claims, how did he know what was covered through it? When most people purchase something that has a warranty, especially an automotive professional, they want the warranty with the product.

Company: Capital Ford - Matt Buckley Service Tech
Country: USA
State: California
City: San Jose
Address: 919 Capitol Expressway Auto Mall
Phone: 4082656000
Site: capford.com

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