Daimler chrysler (Dodge)
Customer service ripoff

Purchased 2000 Dodge Grand Caravan new 04/00. Factory warranty at time was 3 yrs/30,000. Performed fairly well. Now with less that 49,000 miles am being told the CAM needs replaced, major expenditures. (3) estimates @ $1500. Range. Could be more expensive, can't tell until they get it apart.

We have performed all required & routine maint. Van just died. No indicator lights, no noises, no nothing.

I hand wrote Dodge (3) letters requesting information assistance. No Response. Finally found an email. I simply requested information as to why this would happen. After several emails I have been told the following: "Out of Warranty - Not Our Problem".
" Afterall van is a MACHINE & machines break without cause"."There is no technical, mechanical or engineering support to answer any of my questions".
"Now Chrysler will open a file but they will no longer be corresponding with me because they will do nothing".

The emails go on.

I have been nothing but polite, but also to the point. I initially wanted information, now I am angry. Anyone have this problem? Any insight?

Thanks

Company: Daimler chrysler (Dodge)
Country: USA
State: Michigan
City: Auburn Hills
Address: P.o. Box 21-8004
Phone: 8009921997

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