Chevrolet
2001 Impala transmission failure

The transmission in my 2001 Impala blew up after only 38000 miles. Of course the warrenty ran out 2000 miles and 6 months ago. I called the customer non-service and they said they would try to help.in the mean time, the dealer had called the GM rep. He offered at 75% / 25% split of the cost. Sounds good right? Wrong. I pay 75%, they pay 25%. I figure at this rate they are still making money as the part markup is 30%

The customer service rep got me an even better deal. They would pay 25%, I could pay 75%, but only if it "made me happy". If it was not going to "make me happy", they would pay nothing. Huh?

So, do to the help of the customer rep, at least I get to be happy about paying $4000.00 for a new transmission. This from a customer that has criven GM cars for 25 years, and will never own another one.

Company: Chevrolet
Country: USA
State: Michigan
City: Detroit
Address: PO Box 33170
Phone: 8002221020

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