Advanced Auto Parts
Ripoff sold me bad wheel berring-hub assembly three times The Staff treated me very unfairly when I tried to replace the warrantied part

Advanced Auto Parts takes no responsibility for what they sell. They told me (after selling me a bad part that could cause me to wreck and die along with my two children) That, in order to be reimbursed the 140 dollars it costs each time to install the part. That I have to write the manufacturer of the part. I am very upset with the costumer service in the Emmett store located on Columbia Avenue and also dealt with the same mistreatment at the Capital Avenue store in BattleCreek.

I was argued with and given nothing but atttitude when I tried to get a replacement part (which was warrantied.) In a matter of months, I replaced this part three times. I was soo upset that I demanded a refund to purchase the part from a different store. Meantime have recieved no aplogy or reimbursement and they have not discontinued the part from being sold in stores. One of the parts actually broke into two peices! This is a wheel berring hub-assembly I am talking about!

That is not normal, for anyone whom is unfamiliar with this particular part. I just hope no one else ever has to deal with these people because they should realize the importance of selling good reliable parts, I actually culd have had my wheel come off and had a car accident because of this. And still, no apologies from anyone not the owner, not the district manager, no one.

Company: Advanced Auto Parts
Country: USA
State: Michigan
City: Emmett
Address: Columbia Avenue

  <     >