Rusty's Offroad Products
Poor technical support

I purchased a part for my Jeep Liberty from Rusty's Offroad Products. Before having the part installed I called Rusty's to ensure the part would work. I spoke with someone and told them I had the Rusty's 2.5" suspension lift on my Liberty and I wanted to install the. 75" Poly Spacers to stop the front tires from rubbing the fenders. She stated that the part will work with the lift and it installs under the spring on the front struts. I then had the parts installed by a local shop that performs this type of work and the vehicle had issues. The upper control arm was rubbing the front struts and was not drive-able. I contacted Rusty's again and spoke with the same person. I told her that I spoke with her earlier and she remembered me. I told her the issue I was having and she handed the phone to a man. I told him the issue I had and he stated that the spacers will not work with the lift. I told him that the lady that handed him the phone told me they would. I told him I called earlier in the day and told her specifically what I had and what I wanted to install and why. He said that I was told wrong and it will not work. I told him his website says nothing about not working with their lift and it is listed as a suspension accessory. I then told him that I paid $300 to have them installed and now I am out $300. I asked him about some help in resolving this and he said that the parts will not work together and he couldn't help me. I told him again that his people told me that it would work and he again said that I was told wrong. I asked about reimbursement for the labor to have them installed since it was their fault and he laughed. I then stated that I would be contacting the Better Business Bureau and he laughed.

Company: Rusty's Offroad Products
Country: USA
State: Alabama
City: Rainbow City
Address: Rainbow City, AL
Site: rustysoffroad.com

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