Firestone
Ripoff faulty injector resulting in engine needing to be replaced

I've had brought my 95 GrandAm to Firestone because at 55 mph it seemed to hesitate or "shake" and thought it may be due to something with the tires. They informed me that it needed new injectors to solve the problem. So in May I had 6 injectors replaced for a whooping $1300 on my $3000 purchase.

For the July 4th weekend I took a 4 hour trip to Wisc. Confident that all was fine. The second day there I realized that I have gone through gas at breakneck speed—1/4 tank in 8 miles! Since I was at a campsite, I had to drive a distance to find an open service station. A Pontiac dealer there said that the engine should be rebuilt or replaced. I couldn't believe that and had it towed to Firestone in Janesville. A week without a car, rental fees, extra hotel fees, and interupted work schedule—Firestone in Janesville, Wisc. Found that one of the new injectors was faulty.

When back home with the car I brought it to Firestone in Countryside, IL to make sure everything was fine and make sure the oil was clear of all the gas that flooded the engine. They told me sure.in August (not a month later) I realized the engine seemed to have problems. Had the oil changed again and brought it back to Firestone in Countryside.

They said that there is a rod knocking and the engine needs to be rebuilt or replaced—they don't do that kind of work and there would be no charge—and sent me on my way.

I contacted Consumer Affairs dept of Firestone for help. They sent me to Claims who said I needed a second opinion and that gas in the oil would not break down the oil since "gas is a lubercant". Oh yea... So the car sits at the Pontiac dealer in Countryside, IL who says the car need a "new engine" ($5400) now for sure and that there is coolent also in the oil.

Could Firestone just take responsiblity and give me the value of the car and cancel the remaining payments for the so needed injectors?

Company: Firestone
Country: USA
State: Illinois
City: Countryside
Address: 5600 S. LaGrange Road
Phone: 7083527505

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