Sutton Ford
Sutton Auto Mall Sold car with problems and lied about fixing them

Do not buy from this dealer!!!

We bought a mini van from this dealer back in 3. It was late at night when we finally took the van home and noticed there was a message of all wheel drive disabled. Immediately the next morning we called the dealer to get this taken care of and were told to wait till the warranty kicks in and they will cover the co-pay (we were never told we had a copay).

My husband being nice waited and called back once the warranty kicked in and left a message for the man we were working with. Well, we would call and everyone would avoid us and never call us back! My husband then brought the van in so nobody can avoid us! They told is they have a new manager and they have to have approval before they will take care of us. Once again said Manager was not in and will call us back. Well needless to say once again we left several messages and nobody would get back to us.

Finally almost a year later we were told they will look at the van since the alternator was now bad. We brought the van in and they REFUSE to fix the all wheel drive!!! The service department said it was not under warranty!

We also had to pay this co-pay, $100 per issue, that we were never made aware of! This dealership has to be the worst I have ever dealt with! They supposedly fixed the alternator yet we are still having electrical problems and they want us to pay the $100 again for the same problem!

I told the dealer when we brought the van back in January if the problem wasn't resolved I would be contacting BBB. The sales man said to contact the "manager" well it has been 6 months and once again nobody wants to return our calls and the service department will not fix the problem that should have been fixed in January!

Company: Sutton Ford
Country: USA
State: Illinois
City: Matteson
Address: 21315 Central Ave
Phone: 7087208000
Site: suttonford.com

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