Koons Ford
Ripoff Shady Trade-In Practices Buyers beware

Recently I was in the market for a 2002 or newer Ford Mustang with the catch being that the vehicle be an Automatic. I was trading a 2003 Ford Mustang 5-speed manual with 19,000 miles on the vehicle.

I stopped inside the dealer and was immeadiately greeted by a nice salesman and I informed him what I was looking for. He then took down the information, my name and my trade info as well. After that little sceanrio he then had his used car sales manager "look over" my vehicle. As the Used car guy was looking I picked out a black 2004 automatic that I liked and began to work out the numbers on the car.

What was a blantant attempt at theft came just within minutes of agreeing on the car. The salesman tried to inform that I would pay 19,950 for this Mustang which is what it stickered for, the trade value they offered me for my car was $7,111. He tried to back up the claim by showing me a Kelly blue book print out showing my vehicle as being Fair Condition. Fair Condition per kelly blue book is listed as being a Vehicle with Rust, in Need of Mechanical repair and extensive reconditioning.

I immeadiately begn to collect my belongings and ask for my car keys and the salesman asked why. I stated 1st. My car is a 2003 with 19,000 miles, which is less than the average for car of it's age, 2nd. My car has no rust and is far from needing mechanical repair, and I provided them with all the service receipts if they so requested.

The salesman, looked me dead in the eye and said we rate all cars fair. He then stated we offer wholesale value for trade. I said ok fine then I will offer you Wholesale price for your mustang. They were so eager to get my car they were working a deal with a 19 year old girl 3 cubicles down on my vehicle. I didn't know this until I ran into her outside having a smoke. She said she was excited that she was getting a Mustang. I said how nice, then I said which one are you getting, she then pointed to mine. She said "some guy is trading it now for a 2004 and they told me they would sell it to me for what they bought it from him for $16,500. I said and pointed to my Car and said that mustang, she said yes the one with the NOS sticker on the bumper. I said thats mine, and they only offered me $7100.00 and I am not letting it go for that price.

We both walked inside to confront the sales manager and he immeadiately seperated us, he tried to tell her I wasn't the owner of the car and he told me she was referring to a different car. When he tried to offer me $500.00 more on My trade I began to walk out and the girl was outside again looking at the car, then she saw me open the door, she said what are you doing, I said leaving, she said how this isn't your car, they said it wasn't. I said really... That is why I am holding the keys and the title to it. Now she is visbly upset and we both confront the manager again about the Blatant rip off his company was trying to perpitrate on 2 customers at the sametime. When we asked to speak to the general Manager, we seen someone duck inside an office and slam the door shut.

So anyone in Baltimore, MD stay away from Koons if your trying to trade your vehicle, not only will they try to steal it from you, but they will sell it out from you while your trying to pick your new car.

Company: Koons Ford
Country: USA
State: Maryland
City: Baltimore
Address: Security Blvd & Rolling Road

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