Travelocity
Headache

After investing still another time on-hold, being moved from department to division, and getting disconnected numerous occasions, I've ultimately arranged a solution having a vacation voucher. I'd to stop a trip because of function, that we quickly re-reserved. There is a 151$ credit, however I still needed to spend a 125$ change fee, individual out of this credit that was annoying because of the proven fact that the very first person I talked with-in regards towards the possible termination didn't note this fee. Additionally NOT delivered to my interest was the truth that I had been necessary to have this credit voucher national indicated in my experience. This is the only path they stated they'd deliver it. This charge me 29.95. Once I obtained it within the email there have been directions that to be able to make use of this voucher, I had been likely to need to deliver it back again to them. I named to create this up and talked having a thousand various people before being informed that I really could not really guide my solution, utilizing the voucher, till I fed-ex'd the voucher back again to them! I had been also advised when used to do not guide my solution within five times of your day they obtained this voucher, they'd fed-ex it back again to me and cost me for this. THEREFORE, I named nowadays also it got over one hour to guide my new solution. I actually donot often shout at people about the telephone, however the disappointment I experienced was huge and that I am definitely persuaded that Travelocity attempts to ensure it is as challenging so that as attempting as you can to be able to suppress us from utilizing the money-they owe us. I'll be truthful, the full time and disappointment wasn't worth what wound up to become roughly 100$ in the end of the fedex costs. I told each one of the lots of people I'd to consult with that I'd never use travelocity again. The final moment I experienced this I'd to fundamentally request to consult with a boss who OBVIOUSLY didn't care if she dropped my company. Our advice: avoid travelocity. It might imply potential complications which are not worth your own time.

Company: Travelocity
Country: USA

  <     >