Santander Consumer USA
Bad Service / Harassment / Unprofessional

After I got my auto loan, I had been coping with Citi-Bank and was fairly pleased with it, Well they offered my loan to Santander and also the encounter continues to be TERRIBLE.

Our Criticism is by using the OUT-OF-NATION customer support office. I OUGHT TO not to have my calls redirected during regular business hours (9am - 5pm) to somebody in another country. Recently I lost over a TWO HOURS of my period, coping with significantly more than three distinct agents, Attempting To perform a easy job with "UNDERTRAINED" customer support agents. (it was indicated in my experience from the last broker whom I spoke with and also the supervisor of this workplace aswell, that their brokers were certainly undertrained) My Bill is Present plus they desired to claim that I owe overdue costs from August in the period where Citibank OFFERED the consideration. From my knowledge of sales that's difficult for a merchant account to become Upto Day and Present and Email Declaration having no reference to overdue costs have impending OVERDUE costs dating back to over 2 yrs. "significantly what's wrong with the corporation". It was the TOUGHEST support I've ACTUALLY experienced.

Company: Santander Consumer USA
Country: USA

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