Big O Tires
Ripoff damaged power window

My fiance and I brought in our 2000 VW Jetta for (4) new tires, alignment, and oil change. When we returned to pick up our vehicle we noticed our driver side power window was rolled down and would not go back up. We immediately told the owner Bill about what happened and he had no explanation. We then spoke with the employee who performed the work on the vehicle and he said it's normal procedure to roll the window down when working on a vehicle. He said he rolled it down and didn't use it again. Neither Bill or the other employee new anything about why our window mysteriously quit working while in there possesion.

The window has worked fine for 4 years and now after 3 hours in there shop it doesn't work anymore, and it's our fault? Also, they offered up no compromise for repairs, for example maybe splitting the bill or anything. The owner kept putting his hands in the air and saying "it's not our fault, I don't know what to tell you."

I don't understand why they wouldn't accept responsibility for damage that occured to our vehicle while in there possesion. All we want is our vehicle returned to us the same way we brought it in, with the services we paid for. Doesn't business have insurance for situations like this? After about 10 minutes of arguing and almost having to kick some old guys a* we decided to just leave and take it to a real shop and have it fixed.

We drove our vehicle to a shop across town and was quoted $120 for the repair of the window. It turns out the broken window was covered by a VW factory recall so the repair cost was $0. After all of that what a relief.

However, the lousy business practices and irresponsible workers of Big O Tires is what prompted me to file this report. If there were no factory recall we would have been out of at least $120 if not more. If I'm wrong for posting this report then somone let me know. I felt we were being mistreated and that our complaint wasn't being takin' seriously.

The fact that the owner didn't want to have anything to do with correcting the situation is what makes me upset. Why any business owner would want there customer to leave angry and feeling like they've been taken for is beyond me. The tires, oil change, and alignment were all done in prompt fashion. We don't have any complaints about what we paid for. Bottom line, we wanted our car returned to us the same way we brought it in. Is that too much to ask?

Company: Big O Tires
Country: USA
State: California
City: Modesto
Address: 1901 Prescott Rd
Phone: 2095221373

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