Goodyear Auto Service Center
Shoddy, expensive work

I took my 2002 Chevy Prizm to Goodyear Service in Kenner, Louisiana for a brake job. I had heard a metal to metal sound and they told me the right front caliper was frozen. They supposedly replaced the rotors, overhauled the calipers, cleaned and adjusted rear brakes and charged me $968.00. The next time I had to drive at high speed, I noticed a bad vibration between 65 and 70. Foolishly, I did not take the car back to them right away, thinking maybe the front wheels were out of balance after the brake job.

I went to Walmart, where I had a free balancing and rotation on my fairly new tires, but this did not correct the problem. I spoke to someone who knew more than I and he said they probably warped the rotor where it attaches to the tire. Goodyear said this wasn't likely, but said they'd take a look at it.

When I picked it up, they told me they re-surfaced the rotors, and rotated and balanced the tires. I'm thinking if they re-surfaced my brand new rotors, then they must have done something wrong initially.

I asked for some paperwork detailing what they had done, and the repairman typed something up stating the front tires were "chopped" and that was why they rotated them. Goodyear did not offer any paperwork on what they'd done, until I asked for it. Them he typed something up. They also did not return my original paperwork, but I did make a copy. On the second paper he gave me he noted that the "struts are also weak, " but didn't mention this until I asked for paperwork. I took it for a test drive, and I still have the vibration, but not quite as bad. I'm thinking I was cheated. What do you think?

Thanks for any input.

Company: Goodyear Auto Service Center
Country: USA
State: Louisiana
City: Kenner
Address: 2235 Veterans Blve
Phone: 5047121082

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