Zuji
Horrible customer service

I created a mistake on vacation times with Hongkong Airways with Zuji (HKG) online, Utilized phone card to contact from US, after several efforts I had been fortunate to obtain a realtor about the telephone, informed him my scenario that I'd 2 reservations with same starting but error on return, therefore among the 2 seats have to stop, he explained that it had been nonrefundable and have to cost charge fee for airlines and administrator fee for Zuji. I informed him I named within twenty four hours, which airlines often may renounce the charge, I had been recommended that I Need to wait 3 times to listen to from Hongkong Airlines. This Airlines don't have any courtesy or customer support to renounce the charge despite the fact that I approached Zuji within twenty four hours I discovered the error. Today they Hongkong Airways and Zuji insisted I spend HKD850.00 for fee charge to stop or my solution is ineffective. Be cautious with fresh Airlines and Zuji. Do not get it done you will find a lot of different sites you are able to guide your journey, solution on.

Company: Zuji
Country: USA

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