Gm Onstar
Total failure

We bought a brand new chevy aveo from gm, just after one week someone hit us from the right side on the passenger side and the right door was stuck. My 5 year old daughter was on the rear seat. My wife was driving the car. The onstar failed to work and even the air bags failed to deploy.

Since i was stuck with my cell in the pocket i was unable to call emergency services. I wrote to onstar and the they gave such stupid answers. It is a total failure. I will never buy a gm vehicle ever again. Since the accident happened in the middle of a busy intersection at night the head lights were still kept on and the battery was working fine and also cellular coverage was there as it is in the middle of the city.

I have been writing to them to carry out an investigation and they still have not got back. Their email is so pathetic that they cannot receive photos of the accident and i had to mail it to then by snail mail. If they cannot get their email working how can we rely on the onboard onstar.

Company: Gm Onstar
Country: USA
State: Michigan
City: Warren
Address: P.O. BOX 1027
Phone: 18884667827
Site: onstar.com

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