Ntb
Worst Customer Service

Store 501 Password 14016641 00001 ROOMATE TOOK CAR IN FOR A TIRE AT 11:30am on 11/28. Told it would take till end of day. She had to work and wasnt sure she could get it picked up so it was marked over night. But could be picked up at 7am. She said the guy was rude to her the whole time. Another customer asked if he was having a bad day. I later found I could pick it up. I went in at 5:30pm. When I told him who I was he attacked. He said I had hit another car in the morning and he was filing a hit and run with the police. He said I would be charged and there would also be a lawsuit. I kept saying he was wrong but he said he had two witnesses that took my plate number. It turned out it wasnt me but he never said he was sorry. This took place in front of other customers and I was never so embarased or angry. He left to see if he could speed up the car and 20 minutes later I was still waiting for an answer. I had to ask another worker to get an answer. The car wasnt ready till 9am the next day. This was the worst example of customer service ever. And they should know their facts befor saying I commited a crime.

Company: Ntb
Country: USA

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