Hollister
Poor customer service! Disappointedddd

Me and my two sisters went to the Hollister in Stratford for shopping. After we chose what to buy we queued up and was served by a women. She left the till and was walking around the store. She literally made us wait at the till for a good 10mins.
When she came I asked her why she left without saying anything to us. She insisted that the product I wanted to buy didnt have a barcode therefore she went around looking for a product with the same price. Then she made us wait because her till didnt have 10p coins. We waited for another 5 mins. Once she gave the change and reciept she said bye. I said to her that she should usually explain to the customer what we're awaiting on; not walk off without explaining and should say sorry for making us wait. At the time the male cashier next to her started shouting and telling me I should move and leave the store. I argued with him and said he should not get involved as I wasnt speaking to him. He continued saying 'move, next customer, go bye'.
I reported the situation to the store manager at that same moment. I am extremely disappointed! I have been a customer in Hollister for so long and have never had a problem like this previously. The worker has no right of shouting at me and assaulting me like that next to others. I have said nothing wrong. I work aswell, i know how customers should be taken care off. I am not satisfied at all!

Company: Hollister
Country: USA

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