Wheelsnext.com
Poor Customer Service - tires and rims

Ordered tires on 11/12/10. Received an automatic email giving my order information. On their website it states that tires that are in stock will ship within 24 hours and backordered tires ship within 4-5 days. 6 Days later I called them as I had not received a tracking number for my tires and a winter storm was expected for the weekend. After being put on hold for 5 minutes, finally getting a representative who spoke with me for 30 seconds and put me back on hold for 10 minutes, he told me these tires were sold out, and they didn't know when more would come in. I asked why I hadn't been notified that these tires were sold out when I made the order, or even within a few days and he told me the person handling my order was" probably going to call today but had the day off." I explained the weather situation and asked what I could do, if they had anything available for me. He had no interest in trying to offer me an alternative product or remedying the situation just sounded irritated that I was upset no one had bothered to let me know my tires would not be arriving. I canceled my order and called the local discount tire, who promptly put in a special direct order to the manufacturer and will be mounting, balancing, and aligning my tires for 30 dollars more than what the tires alone cost from wheelsnext.com in the first place. Shop local.

Company: Wheelsnext.com
Country: USA

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