Hertz
Bad service

We rented a car from Hertz for our Disney vacation. Upon check in, in Orlando we noticed a line that looked like a line for Disney world. We waited 40 minutes to reach the front of the line. Our representative did not know what she was doing. After 1 hour, we were out of there. Returning the car was even worse. There was 1 employee available to check in rental cars, and a line of at least 30 people. We decided to return our car to the desk clerk. That line was 20 minutes long. No apologies were given by the 2 employees. The shuttle bus driver kept yelling at people if he thought they brought on too much luggage. I wrote Hertz a letter they day we returned and got a response a week later, thanking me for alerting them to the situation. And they hoped to do business with me again. Are you kidding me. I will never book another Hertz rental car and will continue telling people how bad their service is.

Company: Hertz
Country: USA
Site: hertz.com

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