Alamo Car Rental
Upgrade Rip-off, Damage Lies, Hidden Charges

I rented an Alamo car through Travelocity. The quoted amount for the "Dodge Caravan or similar" was $370.85 for the week and $108.40 for taxes and fees. When I got to the rental office they pulled up a Suburban which I thought was what they considered "similar." They slid the contract over and asked if I wanted insurance which I of course waived, and they said "initial here and here."
Well I'm an idiot for not reading the contract because I guess I opted for an upgrade at $75 a day! That was an extra $600 for the week. Of course I didn't realize it until they gave me the bill as my family and I hopped on the shuttle to try to make our flights. Yeah, they handed me a bill for $1377.44!!! So instead of a $600 bill, I paid almost $800 more!
To top it off, the lackey who gave me a bill pointed to some scratches on the left rear bumper and I told him that it must have been there becuase I didn't hit anything and NO ONE walked the vehicle with me to confirm the condition. Of course all this happened as I was trying to get on the shuttle. So... There wasn't much I could do about the bill, they hit my credit card already.
But... Surprise, surprise, yesterday I get a letter from Alamo saying they are making a claim against my insurance for damage to the LEFT FRONT bumper! Unbelievable
So, they are a rip-off, a scam and should be avoided at all costs.

Company: Alamo Car Rental
Country: USA
State: California
City: Los Angeles
Address: 6929 North Lakewood Ave
Phone: 8004455664
Site: alamo.com

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