Monro Muffler Brake & Service
Unsafe practice

I went to Monro Muffler in Hamden CT for a simple oil change. The next day after driving my VW Passat on the highway I heard a loud noise that I had never heard from my car before. A couple days later I had time in my work schedule to take my car to an autobody shop and found that the employees at Monroe had deceitfully and cleverly zip-tied the skid plate of my car in place... After they had broken the attachment. I was not aware of the zip-ties upon leaving Monro and by continuing to drive my car, I now have over $800 in damages to my car. I went to Monro to address the issue with the manager and I was met with disrespect and my claims were immediately refuted. Monro refuses to take responsibility for their careless and reckless actions that placed my-self and other drivers at risk. This issue will be brought up with the cooperation and investigated. This is unacceptable. They brag on their website of trust and confidence, I have no trust in their business or morals as people.

Company: Monro Muffler Brake & Service
Country: USA

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