Saia, Inc
Missing Shipment

I have now been, what looks like one of many, that has been screwed over by this terrible Saia company. What a joke they are! I ordered a playset as a surprise for my daughter's 5th birthday. I was told it would take about a week to ship. I figured to add a few days and hired a service to come set it up a week after the quoted delivery. We were going to have it set up, do the big reveal and it be the focal point for her birthday party with 30 kids.

I noticed that the tracking of the product had been sitting for several days in the same terminal. I called the manufactuurer to see if they could call and find out why. As expected no one had an actual answer. So I have written email and tried to get answers and all I keep getting is the standard "I am sorry miss, we will look into it and call you back". Never one call back!

So I call the day before the party to make one last ditch effort to see how close it is. I am told it just left Chicago (where it has been sitting on a truck for 9 days at that terminal for some odd reason). I end up speaking with the supervisor of the Seattle terminal, he said that the bad news is, when they depart from the terminal they scan the shippments on board. My shippment was never scanned. So I asked him where my package is, he tells me he is not 100% sure where it is. It is either on the truck to Seattle, still at the terminal or possible put on another truck by mistake. SERIOUSLY? How can this happen? Their main function as a company is to ship things and know where they are at all times. They cannot get either of those things right. That is like a dentist that tells funny jokes but doesn't know how to fill a cavity. How are they even still in business? So now my $3300 playset is somewhere but no one knows where. And now I have a 5 year olds birthday that will not get her gift from her parents until God knows when and nothing for the kids to do for the party, meaning I need to spend another couple hundred dollars to rent something to entertain the kids at the party. And it is Memorial weekend, I am guessing it will be somewhat difficult to find a place that will have availability for me to book something with less that 24 hours notice.

Thanks Saia, you have really made my daughter's 5th birthday a memorable one, unfortunatly in the worst possible way! And I have no clue when I will actually receive the playset since no one has a clue where it is, hopefully before summer is over. I hope they go out of business so they cannot do this to anyone else!

Company: Saia, Inc
Country: USA

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