McDonalds
Birthday party

I planed a birthday party for my best friends 2 year old. I booked the playplace at our local McDonalds 2 months ago. Today when I arrived to set up for the party I was informed that not only did they book a second party at the same time but they also booked another party 30 minutes later. Whose ever heard of a childs birthday party lasting 30 minutes? It took us over an hour to get any food, the playplace was so packed most of our party had to set out in the resaurant, and we were informed that they didn't have enough plates, hats, or birthday cakes for all three parties. These things are supposed to be included in the price of the party. We were not worried about the cake because I brought one along with ice cream. But because we were supposed to get plates i didn't bring these. Our guests ended up eating cake and ice cream out of big mac boxes. The kids could hardly play because they were being pushed around by the older kids from the 2 other parties. And there really wasn't enough room. This party was going to be a gift for my friend and her son because the company that she worked for went under in Dec. And she lost her job and really couldn't afford to have the party herself. Now instead of feeling like I gave them a gift I feel like I gave them a headache. No one working for McDonalds said that they were sorry and all the manager did was offer to call the other McDonalds in the area to see if they could take on one of the parties and we were willing to move but he never came back to inform us of what they said. Am i wrong to feel like we were cheated out of the party we were promised 2 months ago???

Company: McDonalds
Country: USA
State: Tennessee
City: Alcoa

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